Next Step

Anytime, day or night, simply open the Direct2Care app. You will be asked a few questions about where you are located and how you are feeling. From there, you will enter a virtual waiting room while we connect you to your provider.

You will be directly connected to a board-certified medical provider licensed to practice medicine in the state where you are located.

Your provider will appear, introduce themselves, ask a few questions about your medical history and discuss, diagnose, and treat your current condition. Your provider may also order labs or imaging studies if needed.

Direct2Care providers typically connect with a patient within 10 minutes or less. Unexpected surges in volume do occur from time to time which can extend that wait just a bit longer.

Our Direct2Care Customer Care Team will be managing your visit from the moment you request a visit, until you disconnect. Internet connectivity issues can result from a variety of sources. Please use the chat function in the app or call (833) 888-7566 to let the customer care representative know what you are experiencing to troubleshoot systems and get your visit connected.

During your visit, be sure to let your provider know that a work note will be needed. It will be sent to you via the Direct2Care patient portal.

Any communication can be sent directly through the patient portal.

During your visit, your provider will immediately send prescriptions to the pharmacy of your choice. Please note that Direct2Care does not prescribe controlled substances.

Direct2Care providers are trained in a variety of specialties and can treat most common illnesses and injuries. Any patients with conditions that can not be treated safely or effectively in a virtual visit will be guided to the next step. Our Care Coordination Team is here to provide referrals to low-cost or in network specialists, if available in your area.

Your Direct2Care subscription includes Virtual Counseling and Psychiatric Medication Management Services for adults (18+), delivered online by our mental-health partner, Thriveworks. Appointments are coordinated within 48-72 hours of your request. Individuals who require in-person mental health visits will be guided by our Care Coordination Team.

Your visits and your dependents’ visits with Direct2Care providers are fully covered by your employer. The cost of prescription medications, labs, or imaging studies ordered by your provider are not covered by the service.

While many of our providers are multilingual Direct2Care utilizes a visit interpretation service that can provide translation in over 200 languages, including ASL.